Are recruitment agencies poaching your staff?
The 3 ‘R’s. HR people call it ‘Retention’, recruiters call it ‘Revenue’. Success or failure for either leads to ‘Replacement’. It’s the simplest of maths; 1 seat minus 1 backside = 0 for your business....
View ArticleDeath to Robot Barbie
Our “Art of War – Strategic Battle Plans for Successful SharePoint ROI” seminars last Thursday in Sydney and Friday in Melbourne struck a common chord in all the attendees. Companies of all shapes and...
View ArticleRecreational Services at Gartner BPM Summit and the benefits of benchmarking
Last week Recreational Services NZ, a Professional Advantage customer, presented at the Gartner BPM Summit in Sydney. Recreational Services have continued to win accolades for their business...
View ArticleWhat? You’re still not paperless?
I’m still surprised by the number of organisations that remain heavily reliant on paper and laborious processes to complete even the simplest of tasks. Each have their own reasons for this behaviour,...
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Microsoft SharePoint Designer 2013 preview – call a web service action
Yes it may be a little early on in the piece to start talking about product features when it is still in preview, but the excitement has gotten the better of me. Looking at the title of this post, you...
View ArticleAre you workflow or BPM?
This is a telling question for people wanting to get operational improvements into their business. By asking this one single question we can tell how to best help people. However the conversation...
View ArticleNew Year’s resolution: stop fixing other people’s stuff
Speaking to many finance executives, one of the most frustrating and unfulfilling parts of their day is the time spent by their team in fixing other people’s stuff. Scattered across every business are...
View ArticleWhen onboarding ain’t onboarding
I have blogged previously on the difference between workflow and BPM (flow and event). I’ve also commented on the challenges and criticality of getting smooth and predictable new account opening...
View ArticleWhy your highly paid ‘white collars’ still need Lego™
I always enjoy John Jeston’s musing and articles and his recent post at BPM Trends is no different. With decades of experience and two excellent “how to” books under his belt, John has a great way of...
View ArticleWe are not machines
Most people would suggest that the ‘machine economy’ started with Henry Ford and his production line Model-Ts. The purpose of the production line is to process more raw materials through the factory,...
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Design by doing. A new era in business performance management?
How can we begin to understand how effectively processes are taking place in the business? This blog discusses a process design methodology which addresses the design by first capturing and analysing...
View ArticleIn a paperless world, email is paper
Are you old enough to remember the job bag? Maybe you called it something else but fundamentally it was a big manila envelope into which was stuffed every relevant document, form, approval and paper...
View ArticleWhy your smart people don’t like your workflow system
I believe there are a number of reasons why XMPro will genuinely achieve your business improvement goals better than any other business process management (BPM) software you may consider. XMPro will...
View ArticleSome people I know are certifiable, and rightly so
We are surrounded by certifiable people and most of us probably don’t even know it. Frequently our lives may be in their hands. Certifiable people are needed whenever complex or risky services are...
View ArticleLearns from two ‘best in class’ organisations acquiring BPM technology
I have recently been privileged to participate in the process of product selection by two ‘best in class’ organisations. It is my experience each time you deal with a best in class organisation you...
View ArticleMen are better dishwasher stackers
In our house, I am the chief dishwasher stacker. There is no argument. I do it better. Of course, few people argue to do a tedious job at all, so maybe I am delusional. But I think not. I am the better...
View ArticleMy attempts to avoid gobbledygook and stop being a BPM nerd
Professional Advantage implements and services a business process management (BPM) solution from XMPro. I am very proud of the value that our company brings to organisations where we implement XMPro....
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The BPM nerd limps on for another day
In a previous post, I sought to be able to explain XMPro; simply, without the techno speak that flows so naturally from my lips; and how it can make a positive difference to your business. As...
View ArticleAre your web forms of above average intelligence?
A couple of weeks ago I was standing around at a BBQ with the rest of the men drinking beer and watching the host burn the meat (my definition – BBQ – outdoor frying by people not always adequately...
View ArticleI think I’ll put the dog on the internet
We have a dog at home, a cairn terrier. The kids love him and he seems to like them, no one bitten yet. The trouble with terriers is that they are runners. When you open the front door, if you don’t...
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